Useful Words and Phrases
compensation 补偿、赔偿 defective 有缺陷的
expenditure 支出、花费 indifferent 冷漠的
irritate 惹恼、激怒 maintenance 维修、保养
overcharge 对……索价过高 preferential 优惠的、优待的
privilege 特权、优待 proactive 积极主动的、先行一步的
a batch of 一批 corrective action 纠正措施
full inspection 全面检查 mounting height 安装高度
regular customer 常客，老主顾
Useful Sentences
Make Complaints
1.I want to lodge/make a complaint.
我要投诉。
2.I’d like to complain about the delayed delivery of my order.
我要对你延迟发货提出投诉。
3.I’m phoning to complain about your service.
我打电话是要对你们的服务提出投诉。
4.There is something wrong with the camera.
这个相机有些问题。
5.I’m not happy with the attitude of your sales clerk.
我对你们销售人员的态度很不满意。
6.I wonder what kind of service you are providing.
我想知道你们提供的是什么服务。
7.Who should I contact to get a final decision on this matter？
这个问题我该联系谁才能获得最终解决？
Deal with Complaints
8.I’m sorry. This sort of thing doesn’t happen very often.
抱歉。这种情况并不常见。
9.I’m sorry，but complaints of this sort are very rare indeed.
抱歉，此类投诉确实不多见。
10.I’m terribly sorry for this. I’ll look into this matter right away.
对此我很抱歉。我会马上调查这个问题。
11.I understand it fully. I’ll see to it immediately.
我充分理解。我会马上着手处理。
12.We’re terribly sorry for upsetting you.
非常抱歉给您带来了烦恼。
13.Sorry to have troubled you.
抱歉给您带来麻烦。
14.I apologize for the inconvenience it has caused you.