Practice 1
Task 2: Simulated situational conversation.
(A: Mr.Brook, B: Salesclerk)
A: Good morning. Yesterday I got a call from your company, asking me to come today to check and fetch the computer I ordered the other day.
B: Good morning. May I have your name, please?
A: Vincent Brook.
B: Oh, yes. Mr.Brook. This way, please.
…
B: Here we are. This is the computer you ordered. It has been tested for 24 hours and it works very well. And now, you may have a look yourself. Take your time.
A: Thanks. It looks good to me. However, no one can guarantee everything. What if there should occur some mechanical problems?
B: If it doesn't work properly within two months, you may bring it back for a refund. We guarantee it for two years. If there is any repair work needed within this time, our service department will see to it free of charge. After the expiration of the guarantee, we charge for the parts only.
A: It sounds reasonable. I think I am quite satisfied. By the way, could you have it delivered? I find the computer a little heavy.
B: Yes, of course. All goods purchased here can be delivered free.
A: That's great. Where should I pay, please?
B: The cashier counter is over there. After you pay, please come back here with the receipt and I'll get your warranty certificate ready.
A: OK.
Practice 2
Task 2: Simulated situational conversation.
(A: Ellen Smith, B: Richard Parker)
A: Good afternoon. Mr.Parker. This is Ellen Smith. Clare told me your order did not arrive on time. We're very sorry for the inconvenience.
B: I appreciate your apology, but because we did not cancel the order I believe I'm within my rights to ask for some sort of compensation. But Clare seems to ignore my request and hold us responsible for the delay. I don't think that's professional!
A: I'm sorry for that. Clare is new here and obviously she needs more training in this aspect. Now please let me look over your file one more time. Do you mind holding for a while?